Yesterday I wrote about the new research being done by marketing firms Barkley, the Boston Consulting Group and Service Management Group on the attitudes and purchase habits of the Millennial Generation.
As I mentioned yesterday, what makes this survey unique is that most of the research done on Millennials whether its about the generation as a whole or young voters etc... it tends to contain merely about 1000 surveyed young people - most are more around 500. This research has 4,000 millennials being surveyed and has a control group of 1,400 Boomer respondents to compare which is a great sample size.
The toplines of the survey are in and internally Barkley is presenting it to their office this week, but the end all be all research will appear at their conference in San Francisco in September "American Millennials: Deciphering the Enigma Generation." (I think someone should pay for me to attend....) The conference is titled Share, Like, Buy and features speakers from many of the folks FM readers will know well like the CEO of DoSomething.org and Millennial Marketing expert and blogger Carol Phillips.
I talked yesterday about shopping habits and restaurant tendencies of Millennials but three other categories that you'll find interesting are travel and tourism, causes, and social media.
When Millennials think about traveling they rely very strongly on social media for planning purposes. This goes beyond online information, reports, ratings, and extends to photos and videos on Facebook which the research shows are "key sources of information to guide decisions on where to go." Mobile phones are also big tools for young people who use them to book or research travel contrasting with 7 in 10 Boomers who won't use mobile phones for this purpose. Online travel sites are frequent uses of over half of Millennials when it comes to booking more affordable hotels, air, or car rental where its more like a third among Boomers.
Travel in general, however, is seen as a luxury among Millennials who tend
"to think more frequently about about saving money for specific investments such as additional education, housing, and cars, older generations often think more broadly about wealth preservation and what the state of the economy may mean to them."
This last one doesn't surprise me. When you think about the affect of the economy on young people, the high cost of education, low wages, cuts in benefits, predatory lending, and the litany of economic issues facing our generation now and in the future I can understand why young people tend to trend more toward cheaper more immediate gratification purchase such as shopping and dining out rather than large purchases like vacations. Younger people are probably more into large purchases that help them with their future because their future is much more vast (no offense) where Boomers are closer to retirement so "wealth preservation" is more on their mind for the long term because they're closer to retirement. This might give a nod to travel and tourism agencies to market affordable trips and affordable family fun to young people and young families to show them that travel and recreation doesn't have to break the bank. It's probably for this reason that Millennials are "significantly more likely (nearly 30% of respondents)" than Boomers (13%) to "travel ONLY out of necessity." It's about the cost I'm sure.
When it comes to non-profits and causes we know that young people are extraordinarily caring and more likely to be involved through volunteering and community service. The research shows that young people are less likely to give money and more likely to give help. This is consistent with again the economic climate for young people and embraces the "volunteerism" trend we've seen before. Boomers write a check and young people can't afford to do that, but they can contribute to causes via word of mouth when older generations are less likely to do that. When giving is done 1/3 of youth do it via texting vs. one in ten among older people. I bet this number goes up as it becomes more accessible and acceptable and as Millennials begin to make more money in their jobs.
What is striking about purchases as it pertains to causes is that Milleninals are more likely to purchase something that supports a cause they believe in. So last week when Our Time launched their Buy Young campaign and focused on youth run businesses that have a sustainability focus they were tapping into a world that allows young people to better maximize on helping out a fellow young person while also supporting an issue with your purchase. This is going to become bigger and bigger as we move forward. We've seen it with The Gap's Red campaign and even American Eagle had Declare Yourself VOTE t-shirts during the 2008 election. Then there's TOM's shoes that give a pair when you buy a pair. I expect we'll see lingerie stores like Victoria's Secret and Fredricks offering products that contribute to breast cancer research and this will explode even more in the future. Products manufactures should think about ways they can be more honest and help more people with their products in general, but Millennials are proving and will continue to prove that being good and doing good will end well for a business, but BS attempts at a marketing ploy will backfire.
"Millennials are significantly less likely to place trust in corporations to adequately address social problems and issues. In fact, when it comes to corporations raising money for causes, Millennials agree—significantly more than older generations—these efforts are mere ploys to stimulate sales."
One of my favorites - and perhaps one of the biggest oppositions to that one guy... who is he? Ted Nugent something... who said Millennials should join the Tea Party... yeah - NEVER Going to happen. Research shows that
When it comes to big government, Millennials are true believers. Millennials are significantly more likely to favor larger government in comparison to their older counterparts who find larger government to be a hindrance.
So when progressives think about how conservative and awful things are some times. That gay rights aren't happening fast enough, that legalization of pot isn't ever going to be a thing, and the litany of other things that Millennials support... don't worry. We'll be in power soon and it will be Republicans that have to become more moderate.
If you're a thrill seeker or marketing products that can be branded through excitment and danger you'll get a response from Millennials. The research shows that if something is dangers, exciting, "and maybe even a little dangerous, it’s a good bet that a Millennial will be attracted to it." Half of young people are into it vs. 1/3 of Boomers are into danger.
When looking at technology and online media the evidence is what you think it is. Millennials are quick to adopt new tech, they have laptops not desk tops, not to mention online media tools. In fact young people are twice as likely believe that they'd be missing something if they weren't on Facebook. Which is probably why my Boomer mother constantly wants to know why people are on there all the time. Millennials also view the web as a means to connect with cultural and social activities. And while both generations have Facebook accounts Millennials are more likely to spend higher amounts of time on Facebook than older generations. In fact, millennials are more likely to trust a brand when they can connect with that brand on social networking and social media sites. So if you're company isn't active online and never gets active online - your user base is going to die off and your company will suffer.
When it comes to television usage the research suggests that young people are less likely than older generations to watch television. As a result
Millennials are much more impacted by brands and their advertising through social media sites. In fact, Millennials are significantly more likely than non-Millennials to regularly and frequently visit, follow, check-in, and interact with brands through Facebook, Twitter, Foursquare, and Gowalla.
Take-Aways:
When I meet with businesses or with non-profits that either don't do online outreach or allocate online media to a communications director instead of a professional online media person I shake my head because I think, and this evidence shows, you don't have much longer before that's going to change or it'll begin to affect your bottom line.
For businesses you're looking at building a long-term relationship with a purchaser. You don't just want to have a young person who sees a facebook ad and and says - ok... I'll buy that t-shirt its pretty cool. You want to be a business that an entire generation thinks of when it thinks of toothpaste, a good hamburger, the place they turn to for a new laptop, where they get their news, do their banking, and more.
If you're a non-profit viewing social networking as a communications tool is ill-informed and reckless for your organization. The top three things a non-profit organization does are 1. Communicate, 2. Mobilize, and 3. Fundraise. If you're using online media for communication only and talking AT people then you're missing the boat entirely. Like the boat's nose is sticking out of the water and that's all you've got. Your non-profit should be about building a brand loyalty and that doesn't happen over night with a thousand dollar Facebook ad buy every day. It's a long-term investment with constant engagement and adjustments based on analytics - because no one's membership is the same.
Regardless of whether you're doing it wrong or you're a believer, you're talking about an entire generation that is the largest in history and they have a long future ahead of them. The next largest generation - Boomers - is on the way out and marketing to older people is going to die out with them leaving your business with its impact in 10 years or less that will be difficult to make up if you've not diversified your advertising and outreach. Those who preemptively use new and innovative tools in their outreach - for now it will pay for itself if not turn a profit, but it will be a long-term investment in building your brand with a generation that considers brand loyalty to be critical in their purchase habits.